Returns / Exchange
We have a 30 day returns/exchange policy on Uniform Orders. If 30 days have gone by since your purchase, unfortunately we cannot offer you a return/exchange of your item.
To be eligible for a return/exchange, your item must be;
- Unused and in the original condition that you received it
- In the original packaging.
- NOT damaged
If you have ordered the incorrect size and you would like an exchange, please email us - investorrelations@gates.com - with the following detail -
- Order Number
- Date of Order
- Name of Person who ordered
- Item Ordered - Code Number/Item/Size/Qty
Once this email has been received and approved we will send you details for the return of your goods.
Delivery Costs
Customers will be responsible for paying their own shipping costs when returning item(s) for exchange or refund (if faulty or damaged), which are non-refundable.
If you are shipping an item over $75, we advise you to use a traceable shipping service or purchase shipping insurance.
Incorrect Item Received
If you have received the incorrect item (not as ordered) please email us - investorrelations@gates.com - with the following detail -
- Order Number
- Date of Order
- Name of Person who ordered
- Item Ordered - Code Number/Item/Size/Qty
- Item Received - Code Number/Item/Size/Qty
Once this email has been received and approved we will send you details for the return of your goods, and details of replacement.
Refunds (if applicable)
Refunds are only applicable on faulty or damaged goods.
Please send us an email with full details (before returning the goods) - investorrelations@gates.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 14 days and a credit will be applied to your credit card or original method of payment.
Please be advised items/merchandise purchased to resell at a hosted event or for marketing purposes (whether open or unopened) cannot be returned for a refund, unless the item(s) are faulty or damaged. We strongly advise all customers to order an appropriate amount of merchandise to cater to the expected number of attendees.
Sale items (if applicable)
Only full priced items may be returned/exchanged, or refunded if faulty or damaged. Unfortunately, this policy does not apply to Sale items.